What information do we need and why?
To perform our duties such as managing and making your travel booking for our customers we need to collect, utilise and disclose some personal details. when you come to us for flight booking and reservation here are some of the details that we may collect:
- Personal information and contact details:
This include the title, full name of the passenger, And other contact details such as the postal address, email address and telephone number.
- Date of birth and nationality and passport number. the customers or the passengers will have to submit these details if asked by the respective hotels
- Also you need to submit the payment information including card number its expiration date security number and the card holder name.
- Is applicable, You will have to submit the car rental program frequent flier numbers and the hotel room references.
- On the other hand if there is any kind of health issues or dietary requirements that you need to inform about to your travel agents you must give a proper detail to the relevant Travels service or accommodation providers.
- We also expect our website visitors to provide information on how they reached us. for this you need to fill a form. This helps us to keep you all updated about the latest discounts and offers going on services and products.
- For our record, staff training and quality purposes we tend to record calls we receive or do to customers
- If you get in touch with us via any of the social media platform such as Facebook Instagram or Twitter you will need to abide by the policies of concerned companies.
- Our service also record your IP address when you access are webside. it also records some data regarding your network and device.
How we collect these information?
When you get in touch with us through our website we use willingd some personal information that you submit. all the data mentioned in the above section can be collected from the following method or sources:
- While purchasing or making any enquiry for travel arrangement the customer share the needed information via call email or through the website.
- Also when you subscribe to gain marketing from mass we get some information.
- Moreover, when you get in touch with our customer service team via call or chatbox, ou customer service agent collect the required details.
In some situations it become necessary for us to receive some personal data about our customers from the third party. Such information might include the Details from where they are making your travel arrangements. if this happens we believe on the authority of the person who makes travel booking on behalf of any other Traveller.
Suppose you are making any travel reservation on behalf of any other person. For example, if you are Booking flight tickets for a family member or you are making group booking for your friends or business colleagues, you allow us to collect information on behalf of every Traveller.
What will we use your personal statistics for and what is the lawful foundation for doing so?
- With the intention to perform our duties as a tour agent. The outcomes of not presenting this information is that we can be unable to complete your booking.
- Personal and phone info are used for the purposes of finishing the journey bookings you are making on our web page. In addition, payment information, passport numbers, date of birth, common flyer numbers and dietary requirements.
- For direct advertising and marketing communications and associated profiling to assist us to provide you applicable products and services, which includes determining whether or not or now not to offer you sure merchandise and provider.
- Your data can also be utilised for broader reasons, which includes: to provide you with journey affirmation and updates in your itinerary, to manipulate your reserving and to permit us to touch you for customer service.
- We may use your non-public records to send you centered advertising activities; about unique offers, new products or competitions. Those may also include emails, text messages and facts messages. If you do not want to acquire such statistics, you can ask us in writing now not to obtain it.
As per your consent
- In precise situations, we will gather and manner your information with your consent. For instance, whilst you tick a box to receive e mail newsletters, your non-public information may be used, together with your explicit consent, to send you relevant promotional fares.
With whom do we proportion your private records?
We can also share your data with the following entities:
- Number one suppliers: accommodations, tour operators, transfer vendors, cruise strains, automobile condominium and hobby companies who fulfil your tour reservation
- An man or woman making a 3rd party reservation, on your behalf
- Third party or travel agents provide services on our behalf, consisting of credit card processing, enterprise analytics and fraud prevention
- As required or authorized by using applicable law, and to conform with our legal duties.
- For how long will we keep your non-public records on record?
- Personal data is retained as long as is essential, for the cause that it was at the start received
- To defend us against any contractual claims, typically for a duration of 6 years
- Statistics are stored in step with criminal and regulatory requirements / guidance
Under is a listing of the rights which you have regarding the personal facts that we system. You’ve got the right to
- a. Verify with us that we’re processing your statistics
- b. Request get entry to to the personal facts we hold
- c. Have records amended if it is wrong or incomplete
- d. Request that we delete your personal records if there may be no compelling motive for its persevered processing
- e. Request that we cast off your consent
You want to exercise any of the above rights, please contact us providing details of your request.
Whilst you visit our internet site, use any of our mobile applications or open communications from us, our servers may also document information regarding your tool and the community you’re using to hook up with us, along with your ip address. We collect your internet protocol (ip) addresses to song and aggregate non- personal records. As an example, to display the device, browser utilised and geographic locations from wherein customers and traffic navigate our web site.
Monitoring technology / cookies
Modifications to this privacy coverage
Touring our website from out of doors the us of the us
In case you visit/browse our internet site from outdoor the us of the united states, kindly be alerted that your statistics may be transferred to/stored in/and processed in the u. S.. The preservation/safety of the information/data and different laws of america of the united states and other nations that your records may be transmitted to may not be as all-inclusive as those for your usa, however be assured that we take all of the vital steps to assure that your privacy is maintained and guarded. Through the usage of our functions/offerings, you authorize and completely remember that your facts can be transmitted to our centers and other third events with whom we proportion it as defined in this coverage.